Here at ITSSIE IT Support we understand how important computers are in keeping any small businesses running successfully, and because of this we have developed support packages specifically designed with small business in mind.

Our support packages consist of a mixture of telephone, remote and onsite support with packages available to meet any business requirements. With options starting from just £5+vat we also have a package suitable to any budget.

All of our packages include access to our online ticketing system to allow you to log a new support request 24/7, 365 days a year.

Our Desktop Support Packages

BRONZE

£5 /Month

Standby Support / Per Device

  • 24/7 Web based ticketing system
  • Discounted Labour Rates
  • 2Hr Telephone Support
  • Access Emergency Helpline (Monitored 24/7)

SILVER

£10 /Month

Basic Support / Per Device

  • 24/7 Web based ticketing system
  • Discounted Labour Rates
  • 4Hr Telephone Support
  • 4Hr Remote Support
  • Access Emergency Helpline (Monitored 24/7)
  • Remote Monitoring

GOLD

£25 /Month

Standard Support / Per Device

  • 24/7 Web based ticketing system
  • Discounted Labour Rates
  • Unlimited Telephone Support
  • Unlimited Remote Support
  • 1 x 2Hr Onsite Support
  • Access Emergency Helpline (Monitored 24/7)
  • Remote Monitoring
  • Preventative Maintenance (Updates,Patches,Fixes)
  • Free Endpoint Protection

PLATINUM

£50 /Month

Full Support / Per Device

  • 24/7 Web based ticketing system
  • Discounted Labour Rates
  • Unlimited Telephone Support
  • Unlimited Remote Support
  • 1 x 4Hr Onsite Support
  • Access Emergency Helpline (Monitored 24/7)
  • Remote Monitoring
  • Monthly Maintenance Report
  • Preventative Maintenance (Updates,Patches,Fixes)
  • Free Endpoint Protection
  • Free Heimdal Security
  • Maintenance of Networking Equipment

To find out more information on any of our package or to order support for your business please contact the sales team on 0845 805 1106 or sales@itssie.co.uk